Technical Support
Orders & Payments
Reading Email

Outlook Express 5 & Outlook 2000

1) Go to Tools | Accounts

2) Click on Add | Mail

3) In Display Name, type whatever you want other people to see as your name. Click "Next"

4) E-mail address: Type the email address you would like to send email from: whatever@[yourdomain].com Click "Next"

5) My incoming mail server is a "POP3".

6) Incoming Mail (POP3 or IMAP) server: mail.[yourdomain].com, or pop3.hostingkey.com

6a) Outgoing Mail (SMTP) server: mail.[yourdomain].com, or smtp.hostingkey.com, or what your ISP provided you.

7) Click Next

8) POP account name: [username], Password: [passwd] Click "Next".

Example: Default pop account yourdomain@yourdomain.com
   Account name:
yourdomain@yourdomain.com
   Password: Master_Account (set in SiteControl)
    **see below Change POP Account Password for more help**

9) Choose your connection type depending on your connection method. Choose "Connect through phone line" option.  Click Next.

11) Click "Finish"

Using SMTP Server-Troubleshooting:

Per dialup session, you would need to be authenticated to use the SMTP (Outgoing Mail) server. This is to prevent spammers from gaining access to your SMTP server. Here is how you can be authenticated:

1) Get connected to the Internet
2) Start your email software.
3) Make sure there is no outgoing mail in your outbox.
4) Log into the POP server to check your email
5) Now you are authenticated and you should be able to send and receive email w/o any problems. As long as you don't quit the program and stay connected to the net, you wouldn't need to be authenticated anymore.

If your SMTP access is denied after trying the steps above, you would need to contact your ISP. It is likely that they are not allowing relay to outside SMTP server. More and more ISP's are implementing this feature to prevent spamming. 

There is a very easy workaround to this. All you have to do is use your ISP's SMTP server. This does not affect how your email address appears on your outgoing emails. When recipients of your message hit the reply button, they will see your email address at your domain name.