1. I cannot get to my Website. Are you down

Many reasons can account for a user having this problem. The user or page administrator can resolve many of them. Others are more complicated, and must be resolved by the server administrator, or the user's ISP (Internet Service Provider). If you have trouble getting to your www site, try a traceroute, and look for a problem between your location and HostingKey.com.

If you receive the message "There is no DNS entry for http://www.yourdomain.com", there are several possible explanations. If you have Shared hosting, try to reach the site using your Temporary Site Name. If you have a dedicated server, try to reach the site using the IP address. If you are successful in reaching these site through this method, the domain name is either not active or not yet propagated.

For a new domain, it may take up to a week for the name to be released by Network Solutions and propagated to Domain Name Servers throughout the Internet. (Foreign domains and transfers take longer.

If it is an older domain that has previously been reachable, the name may be on hold with Network Solutions. Contact Network Solutions directly to determine the reason the name is on hold. To check the status of your domain name you must also call Network Solutions. They have temporarily disabled checking domain status through WHOIS due to abuse issues.

If you can reach the site with the IP address and you know it has been more than 72 hours since the name was released by Network Solutions, clear your browser cache and try again.

1. If you are using Netscape Navigator:

2. Select Options | Network Preferences

3. Choose the Cache tab.

4. Click on the buttons "Clear Memory Cache Now" and "Clear Disk Cache Now" and OK.

5. Click Reload.

Note: Netscape may require manually clearing the cache.

1. With Windows Explorer, find the Netscape folder (e.g. C:\Program Files\Netscape\Navigator\Cache.

2. Highlight and delete the files in the Cache folder.

3. Click on Reload.

For Internet Explorer:

1. Select View | Options.

2. Select the Navigation tab.

3. Click "Clear History" and OK.

4. Click Refresh.

If you know that others are able to reach the site with the domain name but you can't (even after clearing the Cache), contact your local ISP (whoever provides your connectivity). The ISP may not have updated its DNS records. If you are still unable to reach it after all of these steps, contact HostingKey.com Support for assistance. Be sure to describe all the steps you have already taken.

2. Either my site or the web seems slow.

Perform a ping and a traceroute to gain information on the host's status. If the host is available, there may be a problem outside of HostingKey.com. If the host is not available, call HostingKey.com Support. Please have any information handy about the ping and/or traceroute you performed, in order to share it with the Technical Support Analyst.